Terms and Conditions

By using AI Point's services or registering for any program, you ("the Client") agree to be bound by these Terms. If you do not agree, please do not use our services.

‍

1. Acceptance of Terms

By accessing or using AI Point's services, you acknowledge that you have read, understood, and agree to be bound by:

• These Terms and Conditions
• Our Privacy Policy
• Any applicable Statement of Work (SOW) or proposal

‍

2. What Are "Services"?

Our services include:

• AI Sales Engine — multi-channel outbound (email, LinkedIn, SMS, WhatsApp, voice) including prospecting, data enrichment, copywriting, lead scoring, and campaign management
• Voice AI Agent — AI-powered outbound and inbound calling for lead qualification and meeting booking
• Done With You engagements — system setup, training, and handover to client teams
• AI Outbound Masterclass — a single 2-hour live session via Zoom
• AI Outbound Workshop — a 4-session cohort program delivered weekly via Zoom (1 hour per session, limited to 5 participants)
• Data enrichment and outreach services
• CRM integration and optimisation
• Sales workflow automation consulting

‍

3. Fees and Payment

3.1 Retainer-Based Services

AI Sales Engine and ongoing managed services are provided on a monthly retainer basis. Fees are charged monthly in advance on the date agreed in the agreement. All fees are exclusive of GST.

Specific fees are agreed per client and documented in the proposal or agreement based on service addons. No standard pricing is published — fees reflect the scope of each engagement.

3.2 Workshop and Training Fees

Fees for the AI Outbound Masterclass and AI Outbound Workshop are invoiced per client and are due prior to the session or cohort start date. Fees are listed on the registration page or invoice.

3.3 Late Payment

If payment is not received by the due date, you will be responsible for all costs incurred to recover the debt, including debt collection fees, legal fees, and court costs. Interest may be applied to overdue invoices at 1.5% per month. Non-payment constitutes a material breach of these Terms.

3.4 Taxes

All fees are exclusive of GST and other applicable taxes, which will be added where required by law.

‍

4. Retainer Engagements — Minimum Term and Cancellation

4.1 Minimum Engagement

Retainer engagements require a minimum 3-month commitment unless otherwise agreed in writing.

4.2 Cancellation

After the minimum term, you may cancel with 30 days written notice. Fees already invoiced and paid are non-refundable. Work completed up to the cancellation date remains payable.

4.3 Termination by Us

We may suspend or terminate your engagement:

• Immediately, for breach of these Terms or the Acceptable Use Policy
• With 15 days notice, for non-payment
• With 30 days notice, for discontinuation of a service

‍

5. Workshop and Training — Cancellation and Refunds

AI Outbound Masterclass: Cancellations made less than 24 hours before the session are non-refundable.

AI Outbound Workshop: Sessions cancelled with less than 24 hours' notice will be forfeited with no refund. Either party may terminate remaining sessions with 7 days' written notice. No refund for sessions already delivered or paid.

For all other services, cancellation terms are as specified in the SOW.

We may reschedule a session with reasonable notice and will offer an alternative time. No refunds are issued for missed sessions.

Approved refunds are processed within 14 business days to the original payment method.

‍

6. Acceptable Use

You may NOT use our services to:

• Violate privacy laws or send unsolicited spam or marketing communications
• Scrape, harvest, or collect data without proper legal authorisation
• Violate any third-party platform terms (LinkedIn, AWS, Zapier, etc.)
• Engage in fraudulent, deceptive, or illegal activities
• Transmit malware, viruses, or harmful code
• Infringe intellectual property rights
• Harass, abuse, or harm others
• Create fake profiles or engage in deceptive practices

Voice AI and Calling Specific:

• Do not make calls without appropriate consent or in violation of Do Not Call regulations
• Do not record calls without consent where required by law
• Do not use Voice AI to impersonate real individuals in a deceptive manner
• Do not make harassing, abusive, or fraudulent calls

Violation may result in immediate suspension or termination without refund.

‍

7. Client Responsibilities

You agree to:

• Provide timely access to necessary systems, data, and personnel
• Respond to information requests within agreed timeframes
• Designate authorised representatives for decision-making
• Maintain appropriate backups of your systems and data
• Review and approve outreach messaging before campaigns launch
• Provide accurate ideal customer profile (ICP) information
• Comply with applicable laws in your use of our services and recommendations
• Complete any exercises, tool setups, and prospecting tasks assigned during training programs (execution is your responsibility — we provide the framework)

Third-Party Tools:

You are responsible for subscribing to and funding any third-party tools required to use our services. We do not cover third-party tool costs.

‍

8. Data Enrichment

8.1 Your Warranties

When you provide data for enrichment, you warrant that:

• You have legal rights to process and share this data with us
• You have obtained consent from individuals where required by the Privacy Act 1988 (Cth) or Spam Act 2003 (Cth)
• The data does not violate any third-party rights or applicable law

8.2 Accuracy

We use commercially available third-party data providers (Apollo.io, Clay.com, and others). We do not guarantee 100% accuracy of enriched data. Before deploying enriched data, you must validate it, ensure contacts have valid consent, and test in small batches before full-scale campaigns.

8.3 Our Liability

We are not liable for inaccurate or outdated enriched data, your use of enriched data in breach of privacy or marketing law, regulatory fines, bounce rates, spam complaints, or account suspensions from enriched contacts.

‍

9. Multi-Channel Outbound — Your Compliance Obligations

Where we run outbound campaigns on your behalf across email, LinkedIn, SMS, or voice, you remain the data controller and are responsible for:

• Ensuring a lawful basis to contact prospects via each channel
• Compliance with the Spam Act 2003 (Cth) for email and SMS
• Ensuring SMS recipients have consented to receive commercial messages
• Ensuring prospects are not listed on the Australian Do Not Call Register (or that a valid exemption applies) before voice outreach
• Compliance with LinkedIn's Terms of Service and Data Policy
• Notifying us immediately if LinkedIn issues a cease-and-desist notice

We act as your data processor for outbound campaigns. Prospects should be directed to your own privacy policy for data inquiries. We are not liable for your compliance failures.

‍

10. Voice AI Services

Our Voice AI Agent uses AI to conduct outbound and inbound voice calls for lead qualification, meeting booking, and lead nurturing.

You warrant that:

• You have appropriate consent or legal basis to contact individuals by phone
• You comply with all applicable telemarketing and Do Not Call laws
• You will not use Voice AI for illegal, deceptive, or harassing purposes
• Call recipients will be informed they are speaking with an AI agent where required by law

Call recordings are processed through third-party providers (ElevenLabs, Vapi, etc.) and are not retained beyond 30 days unless required for billing disputes or legal compliance. You are responsible for obtaining consent for call recording where required by law.

We are not liable for regulatory violations, reputation damage, or lost business opportunities arising from your use of Voice AI.

‍

11. AI Output Disclaimers and Limitations

AI-generated outputs are suggestions and insights — not professional advice. You acknowledge that:

• AI recommendations are provided in good faith but are not guaranteed to be accurate or to achieve expected outcomes
• AI may generate inaccuracies, inconsistencies, or biased outputs
• AI is not a substitute for legal, financial, medical, tax, or compliance advice
• You must independently verify AI outputs before acting on them in critical business decisions
• We do not guarantee specific business outcomes, meetings booked, reply rates, ROI, or performance metrics

‍

12. Intellectual Property

All content, materials, templates, recordings, frameworks, and methodologies provided by AI Point are owned by or licensed to us. You may use them for your own internal business purposes. You may not copy, redistribute, resell, or repackage them without our written consent.

You retain ownership of your own data and materials provided to us. We retain ownership of methodologies and general knowledge developed during engagements.

AI-generated outputs created for you may be used for internal business purposes. Redistribution or resale requires our written consent.

‍

13. Confidentiality

Both parties agree to keep confidential information confidential, use it only for the engagement, and not disclose it to third parties without written consent. Confidentiality obligations survive termination for 3 years.

Exceptions apply to information that is publicly available, independently developed, or required to be disclosed by law.

‍

14. Third-Party Services

Our services integrate with third-party platforms including Anthropic, OpenAI, ElevenLabs, Vapi, Apollo.io, Clay.com, n8n, Make.com, Zapier, AWS, and others. We are not responsible for third-party outages, data breaches, policy changes, or pricing changes. You are responsible for reviewing and accepting third-party terms.

If a critical third-party tool becomes permanently unavailable, you may terminate the engagement with a pro-rata refund.

‍

15. Warranties and Disclaimers

We warrant that services will be performed with reasonable skill and care and that we will comply with applicable Australian laws.

Except as expressly provided, services are provided "as is." We do not warrant uninterrupted or error-free operation and do not guarantee specific business results or outcomes.

Nothing in these Terms excludes rights under the Australian Consumer Law. Where our liability cannot be excluded, it is limited to re-supplying the services or paying the cost of re-supply.

‍

16. Limitation of Liability

To the maximum extent permitted by law, AI Point's total liability shall not exceed:

• Retainer engagements: Fees paid in the 3 months preceding the claim
• Workshops and courses: The purchase price of the program

We are not liable for indirect, incidental, or consequential damages, loss of profits, loss of data, or third-party claims.

‍

17. Indemnification

You agree to indemnify AI Point, its directors, employees, and agents against claims arising from your breach of these Terms, violation of any law or third-party rights, misuse of our services, data you provide to us, your implementation of our recommendations, or your use of enriched data in breach of privacy or marketing law.

‍

18. Code of Conduct (Training Programs)

Participants are expected to engage respectfully during live sessions. We reserve the right to remove any participant whose behaviour is disruptive, with no refund.

‍

19. Dispute Resolution

Before formal proceedings, parties agree to negotiate in good faith. If unresolved, parties agree to attempt mediation in Sydney, NSW, with costs shared equally. If mediation fails, disputes will be resolved through litigation in the courts of New South Wales, Australia.

‍

20. General Provisions

• Entire Agreement: These Terms, our Privacy Policy, and any SOW or proposal constitute the entire agreement.
• Amendments: We may update these Terms with notice via website or email. Continued use constitutes acceptance.
• Severability: If any provision is unenforceable, remaining provisions remain in effect.
• Waiver: Failure to enforce any provision does not constitute waiver.
• Assignment: You may not assign without our written consent. We may assign with reasonable notice.
• Force Majeure: Neither party is liable for failure to perform due to causes beyond reasonable control.
• No Partnership: Nothing in these Terms creates a partnership, joint venture, or employment relationship.
• Notices: All notices must be in writing and sent via our contact page.

‍

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be resolved in the courts of New South Wales.

By using AI Point's services or registering for any program, you confirm you have read and agreed to these Terms.